Support
Two levels of cover.
Every system is supplied with a standard warranty. For businesses that depend on continuity of service, the enhanced warranty option keeps interruption to a minimum.
Standard warranty
Included with every system.
Repairs are carried out at our workshop and returned on completion. Turnaround depends on the fault and on component availability.
Enhanced warranty option
For operators where service continuity is essential.
Servicing and maintenance are prioritised. Where parts are unavailable, loan equipment is supplied so that scheduled work continues with minimal interruption.
On delivery
Where loan equipment is required, it is available within 24 hours. Delivery time depends on your location, and we supply operators across the United Kingdom and Ireland. We confirm the arrival date at the point the loan is agreed.
Pricing
The enhanced warranty option is quoted individually, against location, utilisation and the systems covered.
Comparison
| Standard | Enhanced option | |
|---|---|---|
| Included with system | Yes | Annual, optional |
| Repairs | Our workshop, returned on completion | Our workshop, prioritised |
| Servicing and maintenance | Prioritised | |
| Loan equipment | Not included | Where parts are unavailable |
| Loan availability | Within 24 hours | |
| Collection or delivery | Either | |
| Authorisation renewal support | Included |
If you are unsure which is appropriate, the question is whether a period out of service would cost you a contract. We will give you a straight answer on the call.